Contact Us

Contact Us

At Petza, your satisfaction and your pet’s comfort are our priority. If you have any questions about your order, products, or delivery, feel free to contact us anytime.

Customer Support Email

petzacare@gmail.com

Response Time

We usually reply within 24–48 hours (Monday to Saturday).

Order Support

To help us assist you faster, please include:

• Your order number

• Full name

• Registered email or phone number

• Photos or videos (if the product is damaged or incorrect)

Shipping & Delivery

Delivery typically takes 5–10 business days depending on your location. If your order is delayed, contact us and we will check the status for you.

Returns & Refunds

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with proof. Our team will guide you through the return or refund process.

Support Hours

Monday to Saturday: 10:00 AM – 7:00 PM IST

Sunday & Public Holidays: Closed

We are always happy to help. Thank you for choosing Petza 🐾